Privacy Policy

1. Who We Are

Age Well Motion ("we", "us") is a telehealth mobility service provided by Robert Fausel, PT. This policy explains how we collect, use, store, and protect your information, including Protected Health Information ("PHI").

2. Information We Collect

• Account info: name, date of birth, phone, email.
• Health info: longevity profile, safety screening answers, mobility goals, clinical notes, exercise progress.
• Movement videos: short clips you upload for clinical review.
• Payment info: handled by Stripe; we never store full card numbers.
• Technical info: device type, browser, IP, session logs for security and debugging.

3. How We Use Your Information

• Provide telehealth assessments and personalized exercise plans.
• Allow Robert Fausel, PT to review your screening, videos, and progress.
• Send appointment confirmations, reminders, and plan updates.
• Maintain audit logs of clinical actions for safety and compliance.
• Improve the Service and prevent fraud or abuse.

We do not sell your personal or health information.

4. HIPAA & Safeguards

We treat your health information under HIPAA-aware practices, including:

• Encryption in transit (TLS) and at rest.
• Row-level security so only you and your clinician can access your records.
• Access controls and audit logging of clinical actions.
• Business Associate Agreements (BAAs) with infrastructure providers handling PHI.

5. Sharing

We share information only with:

• Robert Fausel, PT and authorized clinical staff.
• Service providers (hosting, database, payments, video, email) under written BAAs or data-processing agreements.
• Legal authorities when required by law.
• Anyone you direct us to (e.g., your physician), with your written consent.

6. Your Rights

• Access a copy of your records.
• Request corrections to inaccurate information.
• Request deletion of your account and associated data, subject to legal retention requirements.
• Withdraw consents (telehealth, video storage, data use) at any time in your account settings.
• File a complaint with us or the U.S. Department of Health and Human Services.

7. Data Retention

We retain clinical records for the period required by applicable state and federal law (typically 7+ years for adult records). Account info is retained while your account is active and deleted on request unless retention is legally required.

8. Children

The Service is for adults 18+. We do not knowingly collect information from children.

9. Changes

We will notify you of material changes by email or in-app notice. The "Last updated" date at the top reflects the current version.

10. Contact

For privacy questions or to exercise your rights, contact Robert Fausel, PT through your account or via the email listed in your booking confirmation.